Privacy Policy
A legal disclaimer
Last updated: 27 May 2026
This Privacy Policy explains how Bohe collects, uses, stores and protects your personal data when you visit our website, place an order, contact us or use our services.
Bohe respects your privacy and processes personal data in accordance with the General Data Protection Regulation, GDPR, and applicable Swedish data protection legislation.
1. Data Controller
The data controller responsible for the processing of your personal data is:
Bohe
Legal company name: Lotus Interiors AB
Organisation number: 5595152496
Registered address: Fendergatan 3 Lgh 1505, 216 47 Limhamn
Email: support@bohe.se
2. Personal Data We Collect
We may collect the following personal data:
Contact details
Name, email address, phone number, billing address and delivery address.
Order information
Products ordered, order number, payment status, delivery information, returns and refund details.
Payment information
Payment method, transaction reference and payment confirmation. We do not store full card details.
Communication
Messages you send to us through email, contact forms, social media or customer service.
Website information
IP address, device information, browser type, pages visited and cookie preferences.
Marketing information
Newsletter subscription status and marketing preferences, if you choose to subscribe.
3. Why We Use Your Personal Data
We use your personal data for the following purposes:
PurposePersonal data usedLegal basis
To process and deliver your orderName, contact details, address, order detailsPerformance of contract
To manage payments and refundsOrder details, payment confirmation, transaction informationPerformance of contract
To provide customer serviceContact details and communication historyLegitimate interest
To handle returns and complaintsOrder details, contact details and communicationLegal obligation and legitimate interest
To meet accounting and tax requirementsOrder and payment informationLegal obligation
To send newslettersEmail address and marketing preferencesConsent
To improve our websiteWebsite usage data and cookie informationConsent or legitimate interest
To prevent fraud and misuseTechnical data, order details and payment informationLegitimate interest
4. Payments
Payments are processed through secure third-party payment providers. Bohe does not store your full card details.
Payment providers may process personal data as independent data controllers or as processors, depending on the payment method used. Their own privacy terms may apply.
5. Shipping and Delivery
To deliver your order, we share necessary delivery information with shipping companies and logistics partners.
This may include your name, delivery address, phone number, email address and order reference.
For international shipping, some information may also be shared with customs authorities or delivery partners outside Sweden.
6. Who We Share Personal Data With
We only share personal data when necessary. We may share data with:
Payment providers
Shipping and logistics companies
Website and hosting providers
IT and security service providers
Accounting and bookkeeping providers
Marketing and newsletter tools, if you have consented
Authorities, if required by law
We do not sell your personal data.
7. Transfers Outside the EU/EEA
We aim to process personal data within the EU/EEA.
If personal data is transferred outside the EU/EEA, we ensure that appropriate safeguards are used, such as EU Standard Contractual Clauses or another approved transfer mechanism under GDPR.
8. How Long We Store Personal Data
We only keep personal data for as long as necessary for the purpose for which it was collected.
Type of dataRetention period
Order and payment recordsUp to 7 years, according to Swedish accounting rules
Customer service communicationUp to 24 months, unless needed longer for a claim or complaint
Newsletter dataUntil you unsubscribe or withdraw consent
Cookie dataAccording to the cookie period shown in our cookie settings
Complaint, return or legal claim dataAs long as needed to manage the matter
9. Cookies
Our website uses cookies and similar technologies.
We use necessary cookies to make the website function properly. These cookies are required and cannot normally be disabled.
With your consent, we may also use cookies for:
Analytics
Website improvement
Marketing
Personalised content
You can change or withdraw your cookie consent at any time through the cookie settings on our website.
10. Marketing
We only send newsletters or marketing emails if you have agreed to receive them.
You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at:
11. Your Rights
Under GDPR, you have the right to:
Request access to your personal data
Request correction of incorrect personal data
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request data portability
Withdraw your consent at any time
File a complaint with the Swedish Authority for Privacy Protection, IMY
To exercise your rights, contact us at:
You also have the right to contact IMY if you believe your personal data has been processed incorrectly.
12. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal data is limited to people and service providers who need the information to perform their work.
13. Children
Our website and webshop are not directed at children under 18.
If a person under 18 places an order, they should have permission from a parent or legal guardian.
14. Changes to This Privacy Policy
We may update this Privacy Policy when necessary, for example if we change how we process personal data or if legal requirements change.
The latest version will always be available on our website.
15. Contact
For questions about this Privacy Policy or how we process personal data, please contact:
Bohe
Email: support@bohe.se